“Quality and safety are business enablers, and a continued priority for us. This goes hand-in-hand with the demands made by the industry.”
Katarzyna Bobrow, EVP Quality & Regulatory Compliance
Stricter regulations result in safer products
Efficiency on all levels
On our efficiency agenda, we investigate quality and safety improvements throughout the value chain – from design to installation. We also test the effects of the products’ use at several stages during the design process. This takes place internally in our research department and by retailers, but also by our customers after launch.
To increase knowledge and regulatory compliance, we prioritize training and internal communication. We also regard our customers as part of this work. Accordingly, in 2019, we trained even more healthcare professionals in the safe use of our products.
Increased regulations in a global market
The number of employees at Arjo who work to assure that our products comply with relevant regulations.
Four success factors in Arjo’s quality and safety work in 2019:
Program for compliance with EU MDR
We adapted our processes to comply with the EU MDR, underwent an audit in November and passed with positive results. Arjo is now awaiting certification.
MDSAP certified production units
The production facilities in Suzhou, China, and Poznan, Poland, gained MDSAP certification.
Documentation and processes
We have improved the documentation for product testing and launch processes.
Optimized customer complaint management
We developed efficient processes for the management of customer complaints to create more rapid flows and better communication.